Effective Date: 15/07/2026
Business Name: Burdekin Tiles (ABN:17 283 858 143)
Contact: contact@burdekintiles.com.au | (07) 4783 5934
Website: burdekintiles.com.au
Personal Information We Collect
The types of personal information we may collect about you include:
- your name;
- your contact details, including email address, mailing address and/or telephone number;
- details of services we have provided to you and/or that you have enquired about, and our response to you;
- information you provide to us through customer surveys or feedback;
- information about your access and use of our Site, including through the use of Internet cookies, communications with our Site, browser type, operating system, and IP address;
- additional personal information that you provide directly or indirectly through your use of our Site, associated applications or associated social media platforms.
We may collect these types of personal information directly from you or from third parties.
Collection and Use of Personal Information
We may collect, hold, use and disclose personal information for the following purposes:
- to provide our residential and commercial pressure washing and cleaning services;
- to contact and communicate with you;
- to prepare quotes, invoices, and service records;
- for internal record keeping and administrative purposes;
- for analytics, market research and business development, including to operate and improve our Site and services;
- for advertising and marketing, including sending you service updates or promotional information (where you have opted in);
- to comply with our legal obligations and resolve any disputes.
Disclosure of Personal Information
- We may disclose personal information to:
- third party service providers to enable them to provide their services, including IT providers, data storage, web hosting and server providers, payment systems operators and marketing service providers;
- our employees, contractors and/or related entities;
- our business partners or advisors as required to deliver services;
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings;
- third parties that assist us in providing information, products, services or direct marketing.
Some third parties may store data outside of Australia (for example, cloud service providers). In such cases, we take reasonable steps to ensure your personal information is handled in compliance with the Australian Privacy Principles.
Sensitive Information
We do not generally collect sensitive information (such as health information, political opinions, or religious beliefs). If it is ever necessary to do so, we will only collect, use or disclose it with your consent or where required or authorised by law.
Your Rights and Controlling Your Personal Information
- Choice and Consent: By providing personal information to us, you consent to us collecting, holding, using and disclosing it in accordance with this Privacy Policy.
- Restrict: You may restrict the collection or use of your personal information at any time by contacting us.
- Access: You may request details of the personal information that we hold about you.
- Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete or misleading, please contact us. We will take reasonable steps to correct it.
- Complaints: If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details above. We will investigate and respond in writing. You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
- Unsubscribe: To unsubscribe from our marketing database, contact us or use the opt-out facilities provided in the communication.
Storage and Security
We are committed to ensuring the personal information we collect is secure. We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, we cannot guarantee the security of information transmitted to or by us over the Internet. Transmission and exchange of information is carried out at your own risk.
Cookies and Tracking
Our Site may use cookies and tracking tools from time to time to improve functionality, analyse traffic, and personalise your experience. Third parties such as Google or Facebook may cause our ads to appear on your social media feeds as part of retargeting campaigns.
Links to Other Websites
Our Site may contain links to other websites. We do not have any control over those websites and are not responsible for the protection and privacy of any personal information you provide while visiting them.
Amendments
We may, at any time and at our discretion, update this Privacy Policy by publishing the amended version on our Site. We recommend checking our Site regularly to ensure you are aware of our current policy.
Contact
For any questions or notices, please contact us at:
Burdekin Tiles (ABN: 17 283 858 143)
Email: contact@burdekintiles.com.au
Phone: (07) 4783 5934
Last Updated: 17/07/2026